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Customer Terms & Conditions
Welcome to EcoGlow Ventures Inc. By purchasing our products, you agree to the following terms and conditions. Please read them carefully
General Terms
Locadora Ventures Inc. (the “we,” “us,” or “our”) provides natural skincare products for personal use. By placing an order, you acknowledge that you have read, understood, and agreed to these terms.
Shipping & Delivery
- Orders are processed within 1-3 business days and shipped via Canada Post, Amazon Fulfillment by Merchant (FBA), or Shopify Fulfillment services.
- Delivery times vary by location. We are not responsible for delays caused by couriers, customs, or third-party providers.
- If a package is lost in transit, we will assist in filing a claim but are not liable for lost or stolen packages.
- Customers are responsible for ensuring correct shipping addresses. Incorrect addresses resulting in undelivered packages are non-refundable.
- International customers are responsible for any customs duties or import taxes.
Payment & Pricing
- All prices listed are in CAD (Canadian Dollars) unless otherwise stated.
- Payment is required at checkout via:
- Orders will not be processed or shipped until full payment is received.
- Prices are subject to change without notice.
- We reserve the right to cancel or refuse orders suspected of fraud or abuse.
CHANGES TO TERMS
We may update these terms at any time. Continued use of our website or purchase of our products signifies your acceptance of any changes.
Returns & Refunds
- Due to the nature of our products, all sales are final. We do not accept returns or exchanges for hygiene reasons.
- If your order arrives damaged or incorrect, you must contact us within 48 hours of delivery with proof (photos) at info@ecoglowventuresinc.com.
- Refunds or replacements will be provided at our discretion for damaged or defective products
Product Usage Disclaimer
- Our products are made with natural ingredients; however, individual reactions may vary. Please perform a patch test before full use.
- EcoGlow Ventures Inc. is not responsible for allergic reactions, skin irritations,or adverse effects.
- Products are for external use only and should be kept away from children and pets.
- We make no medical claims and do not guarantee specific results.
Intellectual Property
- All content on our website, including images, branding, and product descriptions, is copyrighted and cannot be reused without written permission.
- You may not use our branding, images, or text without written permission.
Limitation of Liability
- Locadora Ventures Inc. is not liable for any indirect, incidental, or consequential damages arising from the use of our products.
- Our maximum liability shall not exceed the amount paid for the product
Jurisdiction & Governing Law
- These terms are governed by the laws of Ontario, Canada. Any disputes must be resolved in court within Ontario, Canada.
- Any disputes must be resolved in court within Ontario, Canada.
Product Disclaimer
Important Notice
This disclaimer applies to all Locadora Ventures Inc. products. By purchasing and using our products, you acknowledge and accept the terms outlined below.
Patch Test Recommendation
- Conduct a patch test before full application.
- Apply a small amount of the product to a discreet area and wait 24 hours.
- If irritation occurs, discontinue use immediately and consult a healthcare professional.
Allergen & Sensitivity Warning
- Our products may contain or be manufactured in facilities that handle common allergens, including essential oils, plant extracts, or botanicals.
- We cannot guarantee that products are free from trace elements of allergens.
- If you experience reactions, limit or discontinue use immediately.
Liability Limitation
- Locadora Ventures Inc. is not liable for any allergic reactions, skin sensitivities, or product misuse.
- Users assume full responsibility for product application and potential reactions.
- Under no circumstances shall our liability exceed the purchase price of the product.
Ingredient Transparency
- Our products are crafted with natural and organic ingredients.
- Full ingredient lists are available on product packaging and our website.
- Customers with allergies or skin sensitivities should carefully review ingredient lists before use.
Safe Usage Guidelines
- For external use only – do not ingest.
- Avoid contact with eyes, open wounds, or broken skin.
- Keep out of reach of children and pets.
- Store in a cool, dry place away from direct sunlight.
- Do not use expired products.
No Medical Claims
- Our products are not intended to diagnose, treat, cure, or prevent any medical conditions or diseases.
- Locadora Ventures Inc. does not provide medical advice. If you have concerns about your skin health, consult a healthcare professional.
- Results may vary between individuals.
Modifications to This Disclaimer
- We reserve the right to update this disclaimer at any time.
- The latest version will always be available on our website.
PRIVACY POLICY
At EcoGlow Ventures Inc., we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
INFORMATION WE COLLECT
- Make a purchase or create an account on our website.
- Subscribe to our newsletter or marketing communications.
- Contact us via email, social media, or customer service.
- Interact with our website through cookies and tracking technologies.
- Contact Information: Name, email address, phone number, shipping/billing address.
- Payment Information: Payment details processed securely through third-party providers (we do not store your full payment information).
- Purchase History: Records of past transactions and order preferences.
- Website Usage Data: IP address, browser type, pages visited, and browsing behavior.
We collect personal data when you:
The types of personal information we collect may include:
COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies to enhance your browsing experience. Cookies help us:
- Remember your shopping cart and preferences.
- Understand website traffic and improve functionality
- Provide personalized product recommendations.
You can disable cookies in your browser settings, but this may affect certain website features.
YOUR RIGHTS UNDER PIPEDA
Under PIPEDA, you have the right to:
- Access and request a copy of your personal data.
- Correct inaccurate or outdated information.
- Withdraw consent for marketing communications.
- Request deletion of your personal data (subject to legal retention requirements).
To exercise these rights, contact us at info@ecoglowventuresinc.com.
HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
- To process and fulfill orders, including payment, shipping, and customer support.
- To improve our website experience by analyzing user behavior.
- To send promotional emails and marketing offers (you may opt-out at any time).
- To comply with legal and regulatory obligations.
We do not sell, rent, or trade your personal information.
THIRD-PARTY SERVICES
- Payment processing (e.g., Shopify, PayPal, Amazon Pay).
- Shipping and order fulfillment.
- Email marketing and analytics.
We use trusted third-party service providers for:
These third parties have their own privacy policies, and we encourage you to review them.
DATA SECURITY
- Encrypted payment transactions.
- Secure website hosting with SSL encryption.
- Restricted access to personal data within our team.
We take reasonable precautions to protect your personal information:
Despite these measures, no online transmission is 100% secure. You share personal data at your own risk.
CHILDREN’S PRIVACY
Our website is not intended for children under 13. We do not knowingly collect personal information from minors.
CHANGES TO THIS PRIVACY POLICY
We may update this policy from time to time. The latest version will always be available on our website. Continued use of our services constitutes acceptance of any changes.
